Teleperformance | Each interaction matters

DATA PRIVACY INFORMATION AND INQUIRIES

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Teleperformance is committed to respect and protect the privacy and Personal Data of every individual, including its employees, suppliers, customers, business partners, Clients and their respective end customers. Click here for more information concerning our Data Privacy Policy, Data Subject Rights, or to complete a Data Subject Rights Request.

We go beyond solutions

The Teleperformance Customer Experience Lab provides strategic data to help companies better understand customers, create value and increase loyalty. We expand knowledge to empower companies all over the world.

CxLab - Teleperformance

<p><strong>We go beyond</strong> solutions</p> - The Teleperformance Customer Experience Lab provides strategic data to help companies better understand customers, create value and increase loyalty. We expand knowledge to empower companies all over the world.

We go beyond solutions

The Teleperformance Customer Experience Lab provides strategic data to help companies better understand customers, create value and increase loyalty. We expand knowledge to empower companies all over the world.

We treat each customer as unique

We deliver accessibility, reliable information, and care to your customers in each interaction, making every contact an opportunity to improve the trust between customers and your company.

Social Media Solutions

A solution to engage, interact, and connect your brand with your customers across all social media channels.

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Automation Solutions

By using a pragmatic approach, our automation solutions can integrate bots and virtual assistants with your customers’ traditional channel preferences.

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Analytics Solutions

Technology and advanced statistics boost the value of every customer during every interaction and transform data into opportunities.

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Web Channels

An opportunity to provide accessibility and easily interact with your customers via chat, click-to-call, video or email.

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Learning day by day from millions of interactions gives us the knowledge and flexibility to bring the right solutions to your brand.

Learning day by day from millions of interactions gives us the knowledge and flexibility to bring the right solutions to your brand.

Resource center

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White paper

Strategic insights

Airlines Can Soar Above the Competition In a competitive age with demanding customers, airlines must not only compete with one another to provide an exceptional in-flight experience, but also provide superior customer service.

Article

Leadership

2018 European Contact Center Outsourcing Company of the Year The drive for excellence is long and winding. We try to ensure that our clients and their customers receive the highest level of service during each interaction.

White paper

Strategic insights

The Value of Customer Service in China’s Growing e-Retail Sector According to our research customer service has a tremendous impact on customer loyalty and advocacy, and thus business results. TP has years of experience in China and the e-retail industry, and can help your company design and implement the right omnichannel strategy to improve business outcomes.