Through our back-office services and process improvements, we can help you optimize costs while improving the customer’s experience and the perception of your brand. This approach has added value to hundreds of programs around the world.
We use the latest technology to ensure that back-office operations are efficient for our clients and we strategically design our products to enhance customer experience. Our back-office strategy supports the entire customer lifecycle, leveraging Teleperformance’s recognized leadership in customer experience management. We manage quality in the back-office operations based on proprietary and market methodologies. The three main initiatives towards quality are based on process mapping, monitoring and improvement.
A seamless process between back-office and front office operations leading to greater quality and efficiency. Teleperformance Back-office services include:
• Back-office Fraud Prevention
• Back-office Order Management
• Back-office Case Management
• Back-office Billing
• Back-office Coding
• Back-office Chargeback
• Back-office Collection
• Specific back-office solutions based on each step of the customer lifecycle – with our experience, we know what customers look for. We have specific back-office solutions to address different demands.
• More than 200 back-office programs around the globe – every single day, we learn from the challenges we face and share our knowledge with clients so they can delight their customers.
• Multiple geographic options to deliver your operation – using our experience and insight, we can design a location strategy to deliver your operations, seizing upon the best opportunities that onshore, nearshore and offshore can offer.
• People strategy – by taking care of employees we can affect customer satisfaction. Talented, motivated people who want to succeed to you – it’s all connected to customer satisfaction.