Teleperformance, offers clients a high quality, cost-effective solution called HomeBase, which is an industry-leading Work-At-Home-Agent (WAHA) platform.
With HomeBase, Teleperformance clients benefit from highly skilled agents, greater operational flexibility, lower employee dissatisfaction and attrition, and lower operational costs, all with the same cost-effective contact management, best-in-class technology and award-winning security practices of our traditional contact center models.
• Top-notch Agent Quality, Performance, and Tenure
• Optimal Data and Personnel Management Processes
• Improved Key Performance Indicators (KPIs)
• High Customer and Employee Satisfaction
• Unparalleled Security
• Advanced Technology
• Integrated Service Delivery
• Best-in-Class Networks and Systems
• Choice Selection from a Broader Labor Market
The adaptable system can match demand cycles or business changes, ensure business continuity during unpredictable situations, and can be combined with domestic centers and offshore/nearshore options for the customized answer to your business challenges. A recognized industry leader, Teleperformance puts years of expertise, proven practices, and progressive technology to work to deliver our clients an efficient, secure and reliable work-at-home environment - and ultimately, unsurpassed customer service.