Contact Center

Your customers will be contacting an environment perfectly tuned to ensure the right services at the right time to increase business results, loyalty, and repurchasing.

To bring the right solution to each customer, we help you define the best customer service strategy and deploy an efficient and unique operation to handle each interaction, no matter the location.

Customer Care

• New Product, Service Sales, Subscriptions (with cross-sell/up-sell options)
• Billing Explanations or Payment Applications
• Technical Assistance
• Problem Solving/Complaint Handling
• Proactive Outreach at Key Milestones in the Customer Relationship (e.g., welcome calls, satisfaction checkups, contract anniversary, and so on)

Customer Care

Technical Support

Multilingual highly complex support delivered across a wide variety of channels, aided by automation and innovative technologies (B2C, B2B, SMB, B2E and Engineering environments)
Technical solutions across the complete customer lifecycle from installation and activation to RMA management and parts/field support
Multiple offerings for the technology sector including hardware, software, consumer electronics, security, infrastructure and networking products
Offerings for ISPs, MSPs, Wireless Carriers and other telco services in addition to Retail, Automotive and New Economy companies
Rapid and highly effective support, account and case management solutions that aid in augmentation and retention, decrease operating expenses and optimize the CX

We offer support at multiple tiers of service: Tier 1 – Standard technical issues through proven processes. Tier 2 - Complex and escalated issues requiring more sophisticated troubleshooting procedures. Tier 3 - High level support for large scale, large impact enterprise issues and cases. Tier 4 - Engineering services including testing, product level resolution management and lab services.

Sales

• Lead Generation and Appointment Scheduling
• Data Verification Services
• Cross-Selling and Up-Selling
• Customer Retention and Loyalty Management
• Win-Back Programs and Surveys
• Accounts Receivable Management

Sales

Credit and Collection

• Our experienced Accounts Receivable Management team quickly contacts customers
• Identify the cause of non-payments and implements a contingency payment plan
• First-party collections
• Third-party collections
• Primary and secondary recovery services
• Welcome calls
• Non-voice BPO services

We provide a wide range of omnichannel solutions, delivering a high level of accessibility, reliable information and care for your customers from the first contact.