Contact Center

Your customers will be contacting an environment perfectly tuned to ensure the right services at the right time to increase business results, loyalty, and repurchasing.

To bring the right solution to each customer, we help you define the best customer service strategy and deploy an efficient and unique operation to handle each interaction, no matter the location.

Customer Care

New Product, Service Sales, Subscriptions (with cross-sell/up-sell options)
Billing Explanations or Payment Applications
Technical Assistance
Problem Solving/Complaint Handling
Proactive Outreach at Key Milestones in the Customer Relationship (e.g., welcome calls, satisfaction checkups, contract anniversary, etc.)

Customer Care

New Product, Service Sales, Subscriptions (with cross-sell/up-sell options)
Billing Explanations or Payment Applications
Technical Assistance
Problem Solving/Complaint Handling
Proactive Outreach at Key Milestones in the Customer Relationship (e.g., welcome calls, satisfaction checkups, contract anniversary, etc.)

Technical Support

Multilingual highly complex support delivered across a wide variety of channels, aided by automation and innovative technologies (B2C, B2B, SMB, B2E, and Engineering environments)
Technical solutions across the complete customer lifecycle from installation and activation to RMA management and parts/field support
Multiple offerings for the technology sector including hardware, software, consumer electronics, security, infrastructure, and networking products
Offerings for ISPs, MSPs, Wireless Carriers, and other telco services in addition to Retail, Automotive, and New Economy companies
Rapid and highly effective support, account and case management solutions that aid in augmentation and retention, decrease operating expenses, and optimize the CX

We offer support at multiple tiers of service: Tier 1 – Standard technical issues through proven processes; Tier 2 - Complex and escalated issues requiring more sophisticated troubleshooting procedures; Tier 3 - High level support for large scale, large impact enterprise issues and cases; Tier 4 - Engineering services including testing, product level resolution management, and lab services. Help and Service Desk – FPOC or SPOC incident request, problem, event, communication, and knowledge management.

Sales

Lead Generation and Appointment Scheduling
Data Verification Services
Cross-Selling and Up-Selling
Customer Retention and Loyalty Management
Win-Back Programs and Surveys
Accounts Receivable Management

Sales

Lead Generation and Appointment Scheduling
Data Verification Services
Cross-Selling and Up-Selling
Customer Retention and Loyalty Management
Win-Back Programs and Surveys
Accounts Receivable Management

Credit and Collection

Our experienced Accounts Receivable Management team quickly contacts customers
Identify the cause of non-payments and implements a contingency payment plan
First-party collections
Third-party collections
Primary and secondary recovery services
Welcome calls
Non-voice BPO services

We provide a wide range of omnichannel solutions, delivering a high level of accessibility, reliable information and care for your customers from the first contact.